24 Jan Gallagher Security’s latest Industry Trends Report highlights the need for more people-focused research

Gallagher Security has revealed its Security Industry Trends Report 2025, offering insights into the rapid evolution of security systems and the broader role they play.

The 2025 report highlights an underrepresented sentiment: while advanced technologies continue to reshape the industry, understanding the human element remains the cornerstone of success.

With insights from End Users, Channel Partners, and Consultants, Gallagher’s report explores how growing demands for trusted partnerships, usability, and purpose-driven innovation are setting the stage for reimagined security solutions.  

“The speed of change in our industry has never been greater,” said Chief Executive Mark Junge. “However, what stands out in this year’s report is a shift in how businesses view security – not just as protection, but as a tool for fostering trust, operational efficiency, and data-driven insights. These findings challenge us to ask, ‘What if security is capable of so much more?’” 

The 2025 report revealed key trends: End Users consistently cite trust, support, and strong partnerships as the most decisive factors when choosing security solutions; As systems become more integrated and complex, usability is a top priority for organizations seeking solutions that align with non-technical staff needs; As cybersecurity and cloud solutions dominate discussions, IT departments are taking a leading role in decision-making; Businesses are leveraging security systems to support broader goals, from sustainability initiatives to improved operational efficiencies, with 56 per cent of End User respondents reporting strategies in place for optimising operations through their security systems. 

“We’re seeing businesses rethink what they need from their security systems,” Junge added. “It’s about more than features; it’s about choosing the right partner to navigate these challenges together and unlock greater possibilities. By focusing on the people who interact with these systems, we’re better positioned to foster trust and deliver lasting value.”