cloud surveillance solution

16,000 m2 at Valley of Waves secured with just three cameras

The legendary Wave Pool in the “Valley of Waves” is the undisputed main attraction in Sun City’s famous water park. Here, visitors find their place in the sun, But where there is a lot of light, there is also plenty of shadow which come in the form of pickpocketing and occasionally swimming accidents. With a video technology solution from Regensburg-based manufacturer Dallmeier, the Sun City Resort has been able to significantly improve the customer experience.

Due to the size of the resort, it’s a daunting task to monitor the movements of all residents and day visitors in the “Valley of Waves” and therefore, as in any amusement park, it’s unfortunately unavoidable to be accountable for the actions of “Valley” users. By using Dallmeier’s patented Panomera® multifocal sensor cameras and SeMSy® video management software, the operators have succeeded in effectively managing their liability for the safety of all visitors to the Valley. In the event of an accident, the company also has access to easy-to-use video documentation. This makes it possible to accurately reconstruct the causes of accidents and take appropriate action.

How can you secure an entire beach area in such a way that visitors are protected in the best possible way, but do not feel harassed?” says Hendrik Strauss, Resort Security Manager at Sun City. “It quickly became clear to us that the right choice of technology would play a central role in this initial situation.”

In the end, the surveillance department opted for the patented Panomera® multifocal sensor technology from Regensburg, Germany. “These cameras solve the optical dilemma of decreasing resolution in depth or distance by combining multiple sensors with lenses of different focal lengths,” says Johnathan Rieder, CCTV Technician at Sun International, explaining the patented technology. “In this way, the systems provide a consistently high-resolution image of the entire object space, including the rear image areas – and for the entire area of just over 16,000 square metres, the operator only needs three Panomera® S8 Ultraline camera systems. At the end of the day, the operators are looking at a single overall image; with standard 4K cameras, this would quickly be 20–24 individual images.”

“We have been using Dallmeier’s ‘standard’ camera technology and the company’s SeMSy® video and alarm management system ‘indoors’ in the casino for years. We have a total of around 1,200 cameras and are still convinced of the quality of the systems,” says Hendrik Strauss, Resort Security Manager at Sun City. “So, it made sense for us to also use Dallmeier in the outdoor area as well. Especially as there is simply no camera technology on the market that meets our key requirements. Maximum improvement of the customer experience with minimum visibility.”

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